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Meet an Operations Manager

Welcome back to our Careers in Construction Series. We aim to spread awareness of the many different career paths you can take in the built environment.

On this week's segment, meet Chicco Esio, an Operations Manager at NHBC.

An operations manager career path is a great choice for people who like to work behind the scenes in an organization. This position is a vital role in the success of any business, no matter how big or small, and you would have the flexibility of working in almost any industry.

In general, the role of an operations manager is to manage all activities involved in producing the goods and/or services of a business.

You may be wondering “what does business operations mean?” Business operations are all the activities accomplished behind the scenes to keep the business running. In most businesses, operations managers oversee the big picture of their organization. They are responsible for managing processes.

Why did you choose this career path

I’ve always had a passion for creating a high performing team! By coaching and developing talent, understanding what makes people tick and in turn getting the best out of them. I therefore naturally, always liked looking at things holistically. Operational Management allows me to do just that.

What did you study in school/university?

Business Economics and Marketing.

What certification is associated with your career?


What advise do you have for someone looking to pursue this career path?

The beauty about Operational Management is that it can always be applied in any organisation or industry without the need to be a subject matter expert- in this case in construction. So don’t be put off by industry jargons and your lack of expertise in the field.

As an operations’ professional quite often you’re the person in the meeting that gets to ask the question ‘yes, but why are we doing it this way?’ because you can see how the actions of one area will impact other areas. In addition, always try to understand the wider company’s strategic vision ( where we are going) in order to know how you can translate it to tactical objectives ( how we are getting there) so that you can create the best environment ( operation) that is effective and efficient.

Learn more about Careers in Construction on our Blogs.

Are you an Operations Manager too? Leave any additional comments you have to support the above.

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