Type of Job
May 26, 2022, 11:00:00 PM
About the job
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To be responsible for the sales operation on your allocated site.
To ensure the efficient running of the development and all duties this entails.
Ensures that customers receive a 5 Star experience
APPLY FOR THIS JOB USING THE LINK BELOW
Work in accordance to Group Policies and Procedures, NHBC Consumer Code and GDPR as this will ensure we maintain our high standards with our Customer Journey, provide consistency in our service and internal workings and adhere to latest legislation regarding sale of property and handling of customer information.
Use IT systems daily to manage leads, enquires, and purchaser contact information.
Reserve homes following the agreed process and documentation, fully explaining all details of the development, costs and plot plans.
Arrange appointments for mortgage valuations, dealing with queries raised by Surveyors.
Obtain sales completions at prices and sales rates as determined by Sales Management.
Ensure that at all times purchasers, prospective purchasers and their external agents (mortgage brokers, solicitors etc) are treated politely, efficiently and professionally.
Ensure that only accurate information, authorised by your Manager is conveyed to purchasers, prospective purchasers and their external agents.
Ensure all records and reports are prepared and shared accurately and punctually, to include weekly
Sales/Visitor reports, Monthly Competitor Analysis, Weekly Customer Journey tracker.
Pay particular attention to the additional processes/documentation relating to Sales Schemes such as Part Exchange, Assisted Move, Help to Buy etc.
Maintain good quality, regularly contact with customers and agents to achieve approval of reservations and subsequent exchange within the timescales laid out in the Procedures.
Maintain monthly contact with each customer to update them on the construction of their home and how the overall development is progressing. This should happen alongside Progression contact.
Advise customers of pre-selected items and arrange for Sales Consultant (Selections) to meet customer to discuss, choices, purchasers’ extras, and variations, with the approval of the Sales Manager (North & Midlands only)
Communicate after sales enquiries to the Customer Service department in accordance with Company Procedures.
Arrange for all plots to be sparkle cleaned after handover and 24 hours prior to legal completion.
Arrange for completion gifts and handover packs to be in the plots ready for legal completion and for all sets of keys to be available on day of completion.
Effectively carry out home demonstrations with customers (North) / Facilitate Customer Service (or outsourced company) to carry out Home Tours (South)
Professionally carry out customer key handovers at Legal Completion in line with procedures.
Inspect and accept completed units from the Construction Department in accordance with Company
Procedures (North) / Hold keys for stock units once accepted and handed over by Customer Service QI (South)
To support the Sales Manager in arranging and hosting the Meet the Team sessions.
Maintain and check stock properties.
Presentation of all sales areas, marketing suites and show homes are in keeping with Group standards. This includes monitoring site presentation, site signboard and any off-site signage and reporting/actioning anything unsatisfactory.
Complete all H & S checks and report anything necessary to the appropriate persons
Attend meetings with Sales Management, Construction Department and external agents.
Ability to prioritise, be organised and have a strong attention to detail
A pro-active approach
Excellent communication skills
Knowledge of the conveyancing process and proven property sales experience
An ability to demonstrate sales material and show homes highlighting the benefits of buying from them
Ability to qualify client requirements and overcome objections where necessary
A requirement to pass all areas of the New Sales Consultant Induction Programme to ensure a full understanding of Countryside specific processes, including passing any current legislative training as laid out in the Programme.
Property Sales Experience
GCSE’s or equivalent
House purchase discounts
Employee share ownership
Time off for charity work
BPIC working on behalf of the Client, our mission is to increase the participation of black and ethnic individuals in the Construction / Real Estate / Built Environment industry whilst also empowering and educating individuals along the way. We champion the importance of diversity within our industry by directly providing solutions for organizations to create inclusive work environments and attract a diverse workforce. BPIC is dedicated to delivering solutions for participants that work in all areas of the industry from major infrastructure projects, fit-outs, SMEs to specialist professionals that support our industry such as Technology, Law & Finance etc